Accessibility
This accessibility statement applies to https://portal.dsa.capita.com/
This website is run by Capita PLC. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change fonts colours and font sizes using browser or device settings without losing information or functionality;
- zoom in up to 400% without the text spilling off the screen;
- navigate the website using a keyboard or speech recognition software;
- listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver);
- populate forms and make use of all functionality with keyboard or screen reader software.
We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Tab order in some pages may be confusing.
Feedback and contact information
If you find any problems not listed on this page or think we're not meeting accessibility requirements, or if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: dsa@capita.com
- Telephone: +44 (0)1823 273 060
- or request a call back
We'll consider your request and get back to you in 2 business days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Technical information about this website's accessibility
Capita PLC is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
-
Tab order when navigation with keyboard, 2.4.3 Focus order [A]
The order in which items receive focus might be confusing; as some pages show a "Need Help?" box on the right-hand side, and that receives focus before the main content on the page.
What we're doing to improve accessibility
Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.
Accessibility roadmap
Remediation for issues found in the audit are planned to be completed by 01/04/2024.
A new design with improved features is planned to be available before 31/07/2024.Preparation of this accessibility statement
This statement was prepared on 23/02/2024. It was last reviewed on 22/02/2024. This website was last tested on 12/02/2024 against the WCAG 2.1 AA standard. The test was carried out by CACI Ltd. The most viewed pages were tested using different automated testing tools, and manual testing was performed by our website team.